The Event and Engagement Experts. Now Offering Agents AI Services.
The Event and Engagement Experts –
Now Powered by Agentic AI.
AI That Works Inside Your CRM & Service Platform
No extra systems. No new workflows. Our Agentic AI integrates natively into your dealership’s existing CRM and fixed-ops tools through secure, real-time APIs—including VinSolutions, ELEAD, and Xtime.
Seamless API Integration
● Real-time syncing with CRM + service data
● AI writes notes, updates statuses, and creates tasks automatically
● Full compatibility with sales, service, and BDC workflows
● Supports multi-store, multi-rooftop, and multi-OEM environments
Your CRM & Service Scheduler. Supercharged.
Our AI automates engagement across the entire customer lifecycle—sales, service, and retention—while ensuring all activity posts cleanly into your existing systems.
AI Functions That Stay in Sync
● Customer conversations (text/voice)
● Appointment scheduling & confirmations
● Follow-up, re-engagement, and missed-opportunity outreach
● Service reminders, declined-services outreach, and Xtime follow-ups
Supported Integrations
VinSolutions • ELEAD • Xtime More CRM and fixed-ops integrations available on request.
SUPPORTED INTEGRATIONS
VinSolutions • ELEAD • Xtime More CRM and fixed-ops integrations available on request.
Powered by Nsight Live + AWS + Compass UOL
This platform is engineered through a multi-party collaboration.
Nsight Live
Proprietary AI platform development, automotive-first CRM innovation, and Agentic AI architecture
AWS Bedrock
Enterprise-grade infrastructure, scalability, and compliance; hosting the conversational AI core engineered on Anthropic Nova Sonic for next-generation performance
Compass UOL
Engineering and integration expertise to extend AI capabilities across enterprise ecosystems
Together, these partners deliver a reliable, extensible solution for enterprise
deployment and continuous innovation. Nsight Live’s Solutions Architect
Engineering Team provides technical documentation, briefs, and direct
collaboration support to accelerate adoption.
Current Release Features
Multi-Channel Engagement
- Voice + SMS + MMS: Two-way, natural language conversations across inbound and outbound channels
- AI Auto Dialer: Campaign-aware dialing with warm transfer to live agents
- Phone Tree Management: Supports sales and service routing
- 24/7 Inbound Handling: With business-hour notifications for dealer teams
- Live Agent Oversight: Human review of summaries without replaying calls
- Scalable Conversations: Thousands of simultaneous text and voice interactions, each managed with an outcome in mind
- Latency under 3 seconds: Enables fluid, trust-building voice interactions
- AI Memory: Retains context across sessions for personalized follow-up and long-term relevance to customer needs
- AI Summarization: Auto-generates conversation notes placed directly into CRM fields for rapid review
- Real-Time Notifications: Instantly alerts agents when escalation or action is required
- Live Agent Oversight: Agents can review AI summaries without replaying calls, saving hours of monitoring time
Seamless Data Flow
- API Integrations: Seamlessly transfers notes, outcomes, and customer data to any CRM or DMS
- Appointment Management: AI sets, confirms, and modifies appointments via voice or text
- Campaign Intelligence: Links dialogues to offers, promotions, and active campaigns; easily retrained for each campaign or event
- Meta Data Capture: Every interaction logged and analyzed to continuously enhance AI performance and accuracy
“Being recognized by AWS in this category underscores our commitment to building intelligent systems that don’t just automate communication—they understand it. Our Agentic AI blends human-like interaction with the reliability and scalability of AWS infrastructure, creating measurable impact for our dealer clients nationwide.”
Jim Schrull, CEO, Nsight Live
Contact Us
Nsight Live is structured for long-term collaboration with manufacturers seeking to modernize dealer engagement through AI. Our platform is market-ready today and designed to evolve seamlessly as customer needs and technologies advance. Contact Us today to get started!
